Effective Date: November 6, 2025
Last Updated: November 6, 2025
Racquetist (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.racquetist.com], interact with our online shop, or communicate with us through any digital channel.
1. Information We Collect
We may collect and process the following types of personal data:
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Identity Information: name, surname, username, or similar identifiers.
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Contact Information: email address, phone number, billing and shipping address.
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Transaction Information: details about payments, orders, and purchases made on our site.
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Technical Data: IP address, browser type, device information, and usage data (via cookies and analytics).
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Communication Data: messages, feedback, or inquiries submitted via our contact form or email.
We do not collect or store any sensitive personal data unless explicitly required for customer service or legal purposes.
2. How We Use Your Information
Your information may be used for the following purposes:
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To process and deliver your orders and manage payments.
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To communicate with you regarding your purchase, shipping, or customer inquiries.
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To improve our products, website, and customer experience.
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To send marketing communications or newsletters (only with your explicit consent).
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To comply with legal obligations or resolve disputes.
We process personal data only when we have a legal basis to do so — for example, to fulfil a contract, comply with legal requirements, or pursue legitimate business interests.
3. Cookies and Analytics
Our website uses cookies to enhance browsing experience, analyse traffic, and remember your preferences.
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Essential cookies enable website functionality (e.g., shopping cart, checkout).
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Analytical cookies help us understand how visitors interact with the site.
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You can manage or disable cookies in your browser settings at any time.
We also use web analytics tools to gather anonymous website usage data.
4. Data Sharing and Security
We do not sell or rent your personal data. We may share limited information with:
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Service Providers (e.g., payment gateways, logistics companies, web hosting).
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Legal Authorities if required by law or to protect our rights.
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.
When your data is no longer needed, it will be securely deleted or anonymised.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
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Access your personal data and request a copy.
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Request correction or deletion of your personal data.
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Object to processing or withdraw consent at any time.
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Request data portability where applicable.
To exercise these rights, please contact us at racquetist@racquetist.com.
7. International Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR standards.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “last updated” date indicated above.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: racquetist@racquetist.com