Racquetist Terms of Service
Effective Date: 10.11.2025
Last Updated: 10.11.2025
Welcome to Racquetist. These Terms of Service (“Terms”) govern your use of our website [www.racquetist.com] (“Site”) and any purchase made through it.
By visiting our Site or placing an order, you agree to these Terms. Please read them carefully before using our services or completing a purchase.
1. Company Information
Racquetist is an online retail brand offering tennis and padel accessories, including racquet bags, tennis skirts, and other court essentials.
Company: [Insert Company Name and Registration Number]
Address: [Insert Address, Tallinn, Estonia]
Email: support@racquetist.com
VAT No.: [Insert VAT Number]
Racquetist operates under the laws of the Republic of Estonia and the European Union.
2. Our Products
We take great care to ensure that all product descriptions, images, and details are accurate and up to date.
However, minor variations in color, texture, or design may occur due to display settings or production processes.
All products are available in limited quantities and may be subject to change or discontinuation without notice.
3. Prices and Payment
All prices are shown in euros (€) and include applicable VAT unless otherwise stated.
Payment must be made in full at the time of ordering via the secure checkout options available on our Site.
We accept major payment methods including credit and debit cards, PayPal, and other gateways listed at checkout.
Shipping costs, where applicable, are displayed separately before completing your order.
We reserve the right to correct pricing errors and to refuse or cancel orders in case of inaccuracies or suspected fraud.
4. Orders and Contract Formation
Once you place an order, you will receive an order confirmation email acknowledging receipt.
A legally binding contract is formed only when we send you a shipping confirmation email confirming that your order has been dispatched.
We reserve the right to decline or cancel any order for valid reasons such as product unavailability or payment issues.
5. Shipping and Delivery
We ship within the European Union and selected international destinations.
Estimated delivery times and costs are displayed at checkout and may vary depending on your location.
Racquetist is not responsible for delays caused by customs, courier issues, or circumstances beyond our control.
6. Right of Withdrawal and Returns
As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, contact us at returns@racquetist.com with your order number and reason for return.
Returned items must be unused, in their original condition and packaging.
Once your return is received and inspected, we will issue a refund within 14 days via your original payment method.
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
You can find detailed instructions in our Shipping & Returns Policy.
7. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery at support@racquetist.com, providing photos and your order details.
We will arrange a replacement or refund as required by EU consumer protection law.
8. Intellectual Property
All content on this Site — including logos, designs, text, and images — is the intellectual property of Racquetist or its licensors.
You may not reproduce, distribute, or use any materials without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Racquetist shall not be liable for indirect, incidental, or consequential damages arising from your use of our products or Site.
Our total liability shall not exceed the value of the item purchased.
10. Privacy and Data Protection
Your privacy is important to us. All personal data collected through the Site is processed in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of Estonia and applicable European Union regulations.
In the event of a dispute, consumers may use the EU Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr
12. Changes to These Terms
We may update or modify these Terms from time to time. The latest version will always be available on our website and will apply immediately upon publication.
Your continued use of the Site constitutes acceptance of the updated Terms.
13. Contact Us
If you have any questions regarding these Terms or your purchase, please contact:
📩 support@racquetist.com
🏠 Racquetist, [Insert Company Address], Tallinn, Estonia
Summary
This document protects both you and Racquetist by ensuring transparent, fair, and compliant transactions under EU law.
By shopping with Racquetist, you agree to our commitment to quality, integrity, and timeless court elegance. 🎾